Step 1: Obtain the screenshot of the abusive, derogatory, obscene, bullying etc. message from the victim.
Soft copy as well as hard copy of the screenshots can be kept for evidence purpose. Make sure that
screenshot should include User ID/Phone Number.
Step 2: Date and time of the received objectionable message should be noted down.
Step 3: Notice can be issued u/s 91 of Cr.P.C. (Summon to produce documents) to web based sms
service provider for registration and access logs details. Make sure to clearly mention the
User ID/Phone number along with the message screenshot (with date and time) while
sending notice to web based sms service provider.
Step 4: User access details obtained from the web based sms service provider can be
analyzed and details obtained can be used for further investigation. There may be a
IP address in the details provided, in such case notice can be issued to ISP to provide
the details of IP address.
Step 5: MLAT process needs to be initiated if source IP is outside the Indian jurisdiction.
Step 6: If suspect is identified then his/her mobile device/computer system can be seized for further
investigation.
